LearnSomething
Employee training to sustain extraordinary customer service
If it were only about price, all your customers would shop at discount stores.
If it were only about friendly employees, eye-catching displays and savory looking items in the deli case, your customers could shop next door.
But your customers want more than competitive prices, a good selection of products, and cheerful floor and counter employees.
Prepare to Sell™ – Health And Beauty can show your employees how to:
Prepare to Sell – Health and Beauty is the only program on the market that provides employees with an interactive experience in building skills and acquiring product category knowledge aimed specifically at gaining and retaining customer loyalty and increasing basket size within health and beauty areas of your stores.
LearnSomething’s new generation customer service model combines category and product knowledge, with customer engagement skills to transform every floor employee into a resource that customers will value and return to, again and again, for solutions to their needs.
Prepare to Sell – Health and Beauty employees offer customers:
Prepare to Sell employee training delivers a three-part approach:
Employees learn the best customer-employee interaction model in retail to ensure that shoppers have an enhanced in-store experience and become repeat customers. Prepare to Sell employees learn how to:
This module provides employees an opportunity to put their skills into action by participating in a series of simulated interactions with different types of customers. Employees gain confidence in their ability to create total solutions with multiple products and to integrate these techniques into their everyday work practice.
LearnSomething partners with leading manufacturers to produce each of the product category courses in Health and Beauty category training.
Employees become fluent in “product categories” to quickly identify customers’ health and beauty needs and the groups of products that provide a total regimen solution. Product categories include:
LearnSomething has partnered with Hamacher to produce an online database containing thousands of product information pages that display specific product information, including:
Product library data enable employees to do far more than retrieve products. The retailer or department managers simply select product knowledge pages from a list of individual name and store-brand products, and assign them to the store employees.
Using this database module, employees gain specialized product knowledge and the ability to communicate it coherently and with confidence, creating customer confidence in the employee – and the store – and instilling long-term product loyalty. Retailers can keep employees current on product knowledge by selecting data pages corresponding to new product releases, best sellers, and seasonal promotions.
Tracking & Reporting: The entire Prepare to Sell program is supported by a tracking system that charts employees' progress through the modules. Retailers can access a variety of standard or customized reports that provide complete information in flexible formats.
The Retail Momentum Series coordinates all of your organization’s sales resources – corporate and store management, employees, and even your website – to achieve and sustain your sales goals through interrelated programs.
The Retail Momentum Series includes these interrelated programs:
Prepare to Sell – Health And Beauty
Employee training to sustain extraordinary customer service
LearnSomethingAbout
Driving online traffic to your stores
Prepare to Launch
Implementing and driving the sales initiative
For more information about PTS – Health and Beauty programs:
Email: sales@learnsomething.com
Phone: 850.385.7915
Toll-free: 877.399.4925
Fax: 850.385.7964
"I think Prepare to Sell™ is a great course for selling more products and improving customer service."
Joseph P. Gibson
Training Manager
Kerr Drugs
