LearnSomething
LearnSomething Business Skills CoursesOur business catalog offers a wide range of courses – from accounting to communication – to improve performance and generate results that your organization will notice.
Can’t find what you’re looking for? Please contact Brian Vann
Duration: 25 minutes
The topics covered in this course include: Chart of Accounts, Transactions Journals, Accounting for the Initial Purchase of Business, Accounting for Owners Investment of Cash Funds, Accounting for Daily Sales and Risk Assessment.
Duration: 35 minutes
The topics covered in this course include: Accounting Systems Data Collection, Classification Analysis, Storage Reports Balance Sheet, Profit and Loss Cash Flow Report, Analyzing Information, Financial Report Analysis, Statement of Cash Flow, Statement of Financial Performance, Statement of Financial Position Budget and Other Reports
Course Duration: 45 minutes
The topics covered in this course include: Business Goals, Chain of Command, Strategic Goals, Top Management, Middle Management, Frontline Management, Management Demands, Resources and Information, Management Financial, Physical Human Knowledge, Trading Information, Information Needs of Industry sectors, Manufacturing Retail, Rural Service, and Non financial information.
This course is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Sections cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications.
Course duration: 16 hours
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance course focuses on the principles and strategies of finance and how you can help support the financial goals of your organization.
Course duration: 1 hour, 18 minutes
Program length - 40 minutes
The topics covered in this course include: Definition and Purpose of Business Communication, Oral versus Written Communication, Communication Guidelines, Passive, Assertive, Aggressive, Non-Verbal Cues, Immediacy / Arousal / Dominance Communication Tips, Non-Verbal Communication, Body Language Cue - Engaged, Body Language Cue - Eager Body, Language Cue - Ready to Agree, Body Language Cue – Listening, Body Language Cue – Evaluating, Body Language Cue – Attentive, Body Language Cue – Bored, Body Language Cue - Let Me Go, Body Language Cue – Rejection, Body Language Cue – Defensive, Body Language Cue - Let Me Speak, Body Language Cue – Aggressive, Body Language Cue – Defiant and Body Language Cue - Lying
Also available in Spanish
Program length - 45 minutes
The topics covered in this course include: Listening Skills, Comparison Mind-Reading, Filtering, Judging, Debating, Placating, Presentation Skills, Telephone Skills, Voicemail, Answering the Phone, Business Meetings and Video Conferences.
Also available in Spanish.
Program length - 60 minutes
The topics covered in this course include: Writing Process Overview, Planning, Writing and Revising, Grammar and Punctuation, Common Word Choice Errors, Grammar and Punctuation Tips, Periods and Ellipses, Commas, Colons and Semicolons, Quotation Marks and Parentheses, Apostrophes, Specific Document Tips, E-mail, Memos, Business Letters and Proposals
Also available in Spanish
This course teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
Course duration: 11 hours
This course is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation, and modifiers.
Course duration: 10 hours
Program length - 30 minutes
The topics covered in this course include: Customers, Colleagues, Management and Your Staff.
Also available in Spanish.
The Business Ethics course provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment.
Course duration: 22 hours
It is your responsibility to take charge of your own career path. Our career development programs will help you set goals, create an effective career plan and manage your own professional development and growth.
Course duration: 12 min
Duration: 60 minutes
The topics covered in this course include: Introduction What is Change Management?, Why Invest in Change Management?, Required Management Skills, Decision Making, Coalition Building, Achieving Action, Maintaining Momentum and Effort, Risk Planning and Evolution, Timescales, Change Roles, Sponsors-Agents-Advocates, Targets, Transition, Team Change, Principles, Change Skills, Influence and Negotiation Skills, Analytical Skills, People Skills, System Skills - Feasibility Statement, System Skills - Organization Problem Statement, Business Skills, Change Management as Problem Solving, Change as a How Problem, Change as a What Problem, Change as a Why Problem, The Change Process, The Ending State, The Transition State, The Future State.
Duration: 40 minutes
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving –Refreezing, Consolidating the Learning and Moving to the Next Cycle.
Duration: 40 minutes
The topics covered in this course include: Introduction Change and Culture, Observable Behaviors, Leaders, Pretenders, Dissenters, Coping Cycle, Denial and Defense, Discarding, Adaptation, Internalization, Organizational Responses to Change, Upper Management- Middle Management -Employees / Workers / Associates, Managing Change, Democracy, Collaboration Participation / Intervention Direction Coercion, Perceptions of the change program, Reversible – Divisible- Concrete - Familiar - Congruent - Sexy - Selfless.
Program length - 60 minutes
The topics covered in this course include: Health, Safety and Environment, Customer Focus, Service Level Agreements, Customer Ratings, The Pareto Principle, Complaints Suppliers, Technology, Improving Technology, Operations, High Quality Operations, Operations and Speed, Operations and Dependability, Operations and Flexibility, Operations and Control, Quality Control, Key Performance Indicators, Rubrics, Continuous Monitoring, Assessment and Storage, Quality Control - Analysis Capacity
Program length - 20 minutes
The topics covered in this course include: What is quality?, Customer approach, Product-based approach, Value-based approach, Goods vs. Services, Tangibility, Storability, Simultaneity, Customer Contact, Why Quality is Important, Breakthrough Improvement, Continuous Improvement, PDCA Quality Management, Total Quality Management (TQM), Pareto Principle and Embracing Continuous Improvement.
Program length - 20 minutes
The topics covered in this course include: Future Planning, Communicating Adjustments, Record-Keeping, Feedback, Making the Most of Success.
Program length - 45 minutes
The topics covered in this course include: Your Organization's Existing Culture, Assessment Tools Flow, Charts, Scatter Diagrams, Cause and Effect, Diagrams, SWOT Analysis, Quality Policy Statement, Your Organization's Existing Culture, Principles, Unique Practices, Performance Measures, Employee Involvement, Job Redesign, Quality Circles, Resistance Control, Management Skills, Coaching / Mentoring, Trust Feedback, Communication Overview, Considerations Communication Channels, A New Approach, Suggestion Box and Zero Defects Day.
This course presents strategies for handling interpersonal tension in the workplace. In each section, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
Course duration: 24 hours
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This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The course also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This course is designed for those interested in improving their skills in coaching and motivating employees.
Course duration: 11 hours
This course presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations.
Course duration: 19 hours
Program length - 60 minutes
The topics covered in this course include: Influence and Persuasion, The Groundwork, Seek views and support Research and gather Information, Making your case, Into the breach, Win what?, Do you need to negotiate?, Preparing to Negotiate, Research, Rally support, Contact fellow negotiators, Plan your approach, Use your communication skills, Building rapport, Match the mood, Restate the problem Reframe, Look for the positive, Ask questions to consolidate common ground, Use breaks and adjournments, Summarize regularly, Working through objections, Confirm agreement, Obtain commitment, Handling conflict, Responding to criticism, Sidetracking, Pulling rank, Being shouted at and Collaboration.
Program length - 30 minutes
The topics covered in this course include: Negotiation, Influencing, Persuasion and Negotiation, Start with yourself , Processing and Reacting, Self-talk, Take time to collect yourself, Redefining Yourself , Being Assertive, Look as if you mean it, Breathe, Mind movies, Bin the extras and Your Radar.
Program length - 25 minutes
The topics covered in this course include: Brainstorming, Lateral Thinking, Mind Mapping, Using the Internet and Software Tools.
Also available in Spanish.
Program length - 40 minutes
The topics covered in this course include: Identify the Issue/Problem/Challenge, Symptoms versus Problems, Root Cause Analysis, Decide who should be Involved, Define Alternatives, Evaluate Alternatives, Make a Decision, Decision-Making Styles, Decision-Making Tools, Implement the Solution and Track/Monitor the Solution.
This course describes specific time-management strategies that learners can apply to make their work time more efficient and productive.
Course duration: 10 hours
Program length - 15 minutes
The topics covered in this course include: Introduction, Characteristics for Attaining Success, Purpose, Curiosity, Determination, Risk-taking, Integrity and Balancing Work and Home Demands.
Also available in Spanish
Program length - 20 minutes
The topics covered in this course include: What is Stress?, Sources of Stress, Being in the Wrong Job, Information Overload, Fear of Being Fired, Feelings of Powerlessness, Traumatic Events and Managing Stress.
Also available in Spanish
Program length - 40 minutes
The topics covered in this course include: Introduction to Time Management Efficiency and Effectiveness, Analysis and Planning, Your Values, Your Personal Vision and Mission Planning and Prioritizing, Supporting Goals and Objectives and Implementing the Plan.
Also available in Spanish
In today's hectic world, balancing work and personal life continues to be a constant challenge. We all want balance and we want it now. Our work lifestyle programs will provide you with up-to-date information on how to deal with today's issues faced by today's workforce.
Course duration: 2 hours 24 minutes
Duration: 20 minutes
The topics covered in this course include:
Duration: 20 minutes
The topics covered in this course include:
Duration: 20 minutes
The topics covered in this course include:
Duration: 40 minutes
The topics covered in this course include:
Duration: 20 minutes
The topics covered in this course include:
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our course will help you develop the skills to achieve total customer satisfaction.
Course duration: 3 hours
Duration: 40 minutes
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving –Refreezing, Consolidating the Learning and Moving to the Next Cycle.
Also available in Spanish.
Duration: 40 minutes
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving –Refreezing, Consolidating the Learning and Moving to the Next Cycle.
Duration: 40 minutes
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving –Refreezing, Consolidating the Learning and Moving to the Next Cycle.
Duration: 40 minutes
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving –Refreezing, Consolidating the Learning and Moving to the Next Cycle.
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Estimated seat time: 2-3 hours
To be a leader you need skills and motivation, not a title. You can lead whether you're at the top of the organization, in the most junior position, or somewhere in between. But before you can be a leader, you have to know how to lead.
Learners in this course tackle these and other questions, building skills and gaining insight as they seek answers that make sense for themselves, for those they aspire to lead, and for your organization.
Estimated seat time: 2-3 hours
Some leaders strike out and expect others to follow. The best leaders help others build the knowledge, skills, and attitudes they need to thrive and thereby move your organization forward.
Coaching drives employee development and improves performance. Coaching can even help you grow your next generation of leaders as today's leaders pass on their knowledge, inspire confidence, and foster self-reliance. But coaching takes more than good intentions and common sense. To be effective in their role as coaches, leaders must recognize coachable moments and know how to structure a coaching conversation — important skills explored in this course.
As a leader, your influences may be greater than you realize. Take full advantage of this by recognizing the:
(34 Minutes)
A persuasively communicated vision can ensure that people are pulling in the same direction. Learn the:
(30 Minutes)
Persuading would be easy if everyone had the same needs and interests. Frame your message to create consensus by discovering the:
(25 Minutes)
A diversity initiative must be sold on the basis of its business benefits. To build a business case for diversity, you need to know the:
(28 Minutes)
How do you make sure your diversity initiative gets off on the right foot? Learn the:
(26 Minutes)
Launching a diversity initiative is a huge hurdle. But your job doesn’t stop there. To sustain the momentum of your initiative, become familiar with:
(27 Minutes)
Is your organization ready for a major change? How can you tell? What can you do if it isn’t? To get a handle on change:
(33 Minutes)
A successful change needs the support of your employees. To win that support, you need to know the:
(27 Minutes)
All components of your company must be in alignment with a major change. Learn:
(30 Minutes)
Estimated seat time: 2-3 hours
Learn the techniques for:
Teams are the workhorses of an organization. When the right team is brought together, the results far surpass what the team members could have accomplished individually. But when roles and responsibilities collide, conflicts can erupt.
Ultimately, the leader is responsible for the success or failure of a team. A leader must be able to form and drive teams of employees who compliment one another and work well together. A leader also must know how to assess team performance by identifying and applying appropriate standards. And when things go wrong, a leader needs the skills to evaluate the situation and manage the conflict appropriately — even use the energy generated by conflict to create a greater good for the organization.
This course presents practical techniques that will help learners build and lead teams that achieve greater results for your organization.
When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our course will help you enhance your leadership ability to create an environment of trust, credibility and integrity.
Course duration: 6 hours
Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our Leading Teams course will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results.
Course duration: 1 hour, 23 minutes
Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as manage. You need to hire, develop, motivate and retain the right talent. If you are an experienced manager on the move or a new manager, you need answers and solutions, and you need them now. That's what our management course is all about.
Course duration: 4 hours, 18 minutes
A successful leader encourages and guides employee development. Our coaching course will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance.
Course duration: 1 hour, 9 minutes
The Fundamentals of Business Management course provides learners with basic theories, skills, and tools they can use to improve their performance as managers.
Course duration: 10 hours
The Management Skills Introduction course teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.
Course duration: 7 hours
This course provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager's role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager.
Course duration: 22 hours
Duration: 15 minutes
The topics covered in this course include:
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Duration: 60 minutes
The topics covered in this course include:
Duration: 25 Minutes
The topics covered in this course include:
Introduction, Senior Management Support, Effective Team Meetings, Understanding Team Members, Integrating New Team Members, Team Based Problem Solving and Decision Making
Duration: 35 Minutes
The topics covered in this course include:
Definitions, What is a Team?, Types of Teams, Importance of Teams, When to Use a Team, The Work of a Team, Why Invest Time to Develop a Team, Phases of Team Development, Making the Most of Teams, A Model of Team Effectiveness, High Performance Team Characteristics
Duration: 30 Minutes
The topics covered in this course include:
Introduction, Leader Behaviors, Team Facilitation, Leader Role vs. Facilitator Role, Directive Behaviors, Facilitative Behaviors, Team Relationship Management, Task Roles, Maintenance Roles, Individual Roles
Duration: 30 Minutes
The topics covered in this course include:
Introduction, Team Charter, Team Boundaries and Authority to Act, Resources and Reporting, Completion Criteria, Mission and Goals, Team Strategy, Ground Rules, Roles and Responsibilities, Champion/Sponsor, Leader/Facilitator, Recorder/Member, Communication Plan
There are a myriad of laws and regulations governing workplace issues such as discrimination, harassment and the hiring and dismissal of employees. Our managing within the law programs will help protect you and your employees by educating you about the laws that must guide policy and behavior in the workplace.
Course duration: 4 1/2 hours
Duration: 20 minutes
The topics covered in this course include:
Program length - 45 minutes
The topics covered in this course include: Discrimination, Disparate Treatment and Disparate Impact, Harassment, Retaliation, Employment Decisions, Denying Employment Opportunities, Racial, Ethnic or Religious Group, Age Discrimination, Disability, Reasonable Accommodation for Disability, Undue Hardship, Race, Color, Origin and Religious Discrimination, Gender Discrimination, Pregnancy Discrimination, Sexual Orientation Discrimination, Sexual Harassment, Consensual Relationship, Bullying, Other Harassment, Avoiding Discrimination and Harassment and Reporting Discrimination and Harassment.
Program length - 35 minutes
The topics covered in this course include: Key Components, Communication, Collaboration, Recognition, Characteristics of Positive Business Relations, Mutual Respect, Integrity, Objectivity, Sensitivity, Flexibility and Managing Conflict Effectively.
Program length - 35 minutes
The topics covered in this course include: Introduction to Business Ethics, Personal Ethics, Ethics of Justice, Ethics of Care, Ethics Violations, Conflict of Interest, Payments Gifts, Confidential Information, Level Playing, Field Disclosure Compliance with Laws Protection, Proper Use of Company Assets and Reporting Violations.
Program length - 25 minutes
The topics covered in this course include: Code of Ethics, Conflict of Interest and Gifts, Courteous Conduct, Discrimination and Equal Opportunity, Harassment, Substance Abuse, Grievance Procedures and Appeal, System Confidentiality, Policy Access to Personnel Files, Employment References and Workplace Privacy.
Program length - 30 minutes
The topics covered in this course include: Introduction to Effective Workplace Relationships, Characteristics of an Effective Workplace, Positive Business Relationships, Mutual Respect, Integrity and Trust, Objectivity, Sensitivity, Flexibility, Communication, Collaboration and Recognition.
Program length - 25 minutes
The topics covered in this course include: Build and Maintain, Networks and Relationships, Networking, Mentoring and Coaching, Encourage, Research and Risk, Teach, Coach, Identify Opportunities and Managing Diversity.
Program length - 40 minutes
The topics covered in this course include: Develop Trust and Confidence, Treat People with Integrity, Respect and Empathy, Use Organizational Standards to Support Effective Workplace Relationships, Social Ethical Business Practice/Process, Optimize Your Interpersonal Style, Driver - Expressive - Analytical - Amiable - Ensure - Competent and Performance.
Program length - 60 minutes
The topics covered in this course include: Manage Difficulties to Achieve Positive Outcomes, Problem-Solving, People Considerations, Time Considerations, Understanding Considerations, Information and Clarity Considerations, Situation Considerations, Conflict Prevention and Resolution, Considerations Alternative and Acceptance, Considerations Results and Benefits, Considerations Consistency Considerations, Problem-Solving, Identify the Problem Decide Who to Involve, Define Alternatives, Evaluate the Alternatives, Make a Decision, Implement the Solution, Monitor Results, Managing Conflict, Pre-Session , Post-Session, Managing Change, Choosing the Target, Planning Initiating Action, Making Connections, Rebalancing to Accommodate the Change, Consolidating the Learning, Moving to the Next Cycle, Team Leader Skills, Assessment Tool.
Program length - 35 minutes
The topics covered in this course include: Visual, Auditory, Tactile/Kinesthetic, Sourcing Information, Analyzing Information, Disseminating Information, Who Needs the Information, When is the Information Needed, How will the Information be Presented, How will the Information be Used, Testing Retention, Building on Past Success.
Program length - 40 minutes
The topics covered in this course include: Introducing Records Management, Records Management General Principles, What is a record?, Why do we create records?, When do we file?, Who is responsible for Records Management?, How we create and file records?, Record Security, Record Disposal, Hazards of Incorrect Disposal, Where can I get help? and Records Management Tools
The Sarbanes-Oxley Act of 2002 will have a long lasting impact on the governance and financial accountability of publicly held companies. This course will provide the learner with an overview of the Act. Learners will master guidelines for making company policies, procedures, systems, and controls Sarbanes-Oxley compliant. Learners will also examine management certification responsibilities and noncompliance penalties under the Act.
Course duration: 6 hours
Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management course will help you develop the skills you need now and for your future.
Course duration: 3 1/2 hours
Six Sigma is a strategy and methodology for improving the performance of an organization, focused on fact- and data-based decision making. This course explains the basic principles of the Six Sigma process and the steps for successfully deploying it in an organization.
Course duration: 52 min
Program length - 50 minutes
The topics covered in this course include: Communication Using e-mail, Communicating via Online Messaging, Participating on Discussion Boards, Working with Virtual Offices, Research, Searching, Evaluating, Citing, Marketing and Education, Building a Personal Web Site and Web-based Training.
Program length - 20 minutes
The topics covered in this course include: General Safety Tools, Firewalls, Virus Protection, Spam Prevention, Pop-Up Ad blocking, Privacy and Anonymity.
Can’t find what you’re looking for? Please contact Brian Vann